Product name: Power Handle BP-1
Hazard: Under certain circumstances, the Power Handle BP-1 can cause a short circuit, potentially posing a burn and/or fire hazard to consumers.
Background: Elektron has discovered a manufacturing error involving some Power Handles that may cause overheating in the battery handle and the cable attaching the handle to the Model:Samples or Model:Cycles.
Initial information suggests that this issue affects a very small number of units, but we take safety extremely seriously. We have notified global consumer protection authorities and taken the voluntary decision to initiate a full recall of the product.
We apologize for any inconvenience this may cause you. But it is paramount that everyone enjoys our products with full confidence in their safety.
Due to the safety risk discovered we have decided to collect all the Power Handles in the market. Please follow the below instructions.
After receiving your returned Power Handle, refunds will be processed in no more than 20 business days.
FAQ: Please see additional information here
Contact: If you have questions before submitting the form, email us at support@elektron.se
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.