Product name: Power Handle BP-1
Hazard: Under certain circumstances, the Power Handle BP-1 can cause a short circuit, potentially posing a burn and/or fire hazard to consumers.
Background: Elektron has discovered a manufacturing error involving some Power Handles that may cause overheating in the battery handle and the cable attaching the handle to the Model:Samples or Model:Cycles.
Initial information suggests that this issue affects a very small number of units, but we take safety extremely seriously. We have notified global consumer protection authorities and taken the voluntary decision to initiate a full recall of the product.
We apologize for any inconvenience this may cause you. But it is paramount that everyone enjoys our products with full confidence in their safety.
Due to the safety risk discovered we have decided to collect all the Power Handles in the market. Please follow the below instructions.
After receiving your returned Power Handle, refunds will be processed in no more than 20 business days.
FAQ: Please see additional information here
Contact: If you have questions before submitting the form, email us at firstname.lastname@example.org